A lot of our customers wonder exactly what “curb-side delivery” or “truck-freight shipping” is, and if we are going to leave their new iron bed sitting out on the street, or ask them to unload it from the truck themselves! Well, the short answer is no, and the information below will hopefully help explain…

When we ship large items to our customers, they cannot be sent via traditional ground shipping like FedEx or UPS because they are too bulky. So, we have to use truck-freight companies that have large semi-trucks, such as Old Dominion Freight Line. Usually these freight providers are chosen by the manufacturer, like Wesley Allen, because they provide a dependable, high-quality service, and have coverage across the continental U.S.

When a package is sent from Wesley Allen via Old Dominion, for example, it is first very carefully packed and triple wrapped by Wesley Allen with padding at the corners to protect your product (see image to right). Then, it is boxed up in sturdy boxes and carefully loaded onto the truck at the Wesley Allen factory in Los Angeles. This truck then ships the product to the local Old Dominion office in your area, where it is offloaded to the local warehouse. Once shipped, it usually takes from 3-5 business days to get to your locale. At this point, you are called at the phone number you provided to us to schedule a convenient delivery day that fits your schedule.

When the truck arrives at your location on the set delivery date, the driver will unload the boxes from the truck and bring them to your front door. They are not technically allowed to bring the boxes into your residence, for liability reasons, but the drivers are usually very helpful and will work with you to make it easier. Once you inspect the product for any damage, your will need to sign for the delivery as “accepted”. It is important to note that you should REJECT the shipment if there is any apparent damage and contact us immediately. The driver will wait for you to open and inspect the product for any damage. Don’t be afraid to ask them to wait, since it is their job!

It is definitely recommended that you have a friend or relative (even a neighbor) there at the time of delivery to help carry the boxes into their final location (i.e. your bedroom). Some of the beds are large and the boxes can be awkward. If you live in an apartment building, the driver will not carry the boxes into the elevator and up to your residence, nor will they carry the boxes up stairs. This is why you will need someone to help you carry them. After the boxes are brought in, just set up your new bed following the enclosed instructions, and enjoy!